Terms of Use

Effective January 01, 2018

UPDATED:  August 01, 2021

The following terms and conditions, including those on the face hereof, constitute an Agreement between the Customer and PI Gear, Inc. (PI Gear) and are referred to as such:

Controlling Provisions

The terms and conditions appearing herein constitute the sole and entire Agreement of the parties regard less of the timing, for or content of other communications between the parties, if any, all of which are merged herein. The Customer and PI Gear agree to abide by all the terms and condition contained herein with each and every purchase. PI Gear objects to the inclusion of any different or additional terms, and non additional or conflicting provisions contained in any other communication from the Customer will be considered an unconditional acceptance of the terms and conditions appearing hereon, without regard to any additional or conflicting terms proposed by Customer. None of the provisions of this Agreement may be varied, amended or modified except by a written agreement signed by all of the parties.

Local Laws

Before ordering any product, you must make local inquiry to determine if the specific type of product you wish to purchase is permitted to be used or possessed in your city, state or country. There may be restrictions in your area prohibiting the purchase, possession, or use of some items listed for sale on our website. We do not provide for refunds if the product is not allowed to be used or imported to your location or country or confiscated by any official authority of any jurisdiction including customs for your country. Again, once the product you ordered is shipped domestic or internationally, we relinquish any and all responsibility. If the product is illegal in your jurisdiction, simply don’t order it as it may never get to you. By placing this order, you accept full responsibility for all applicable laws, potential loss of product, and accept the consequences, if any, of this purchase.

Payment

PI Gear accepts all credit cards and PayPal for online purchases from Customer in the United States. Ground orders made by credit card that are approved will be normally be processed on the same day so long as the item is in stock. PI Gear also accepts payment made by Western Union, MoneyGram, and wire transfer with immediate order processing. Orders accompanied by check will result in a 10-business day hold to allow sufficient time for the check to clear. International orders can only be processed Western Union, or bank wire transfer. PI Gear will not accept credit card payment for international orders.  International order may be delayed until payment clears.

If you find the same product advertised anywhere for less,

We will BEAT IT or at the very least match it!

 
We monitor our competitors to make sure you get the lowest available prices anywhere. However, if you still find a lower price from another commercial merchant BEFORE you buy that product, we will gladly match that price to earn your business.

Make sure that you buy from an established merchant that you can count on being in business months from now. Also make sure that the products you are buying are not a knock-off or lack a warranty. PI Gear™ is operated by the owners of PI Magazine ensuring your purchase can be made with the confidence of their outstanding reputation.  We are also licensed private investigators, not college kids selling equipment to make a few extra dollars. We know, use and fully understand the capabilities of the equipment we sell.

If you find a lower advertised price, simply email us at [email protected] with a link to the website page advertising the identical product, including model, packaging, manufacturer, etc.  The price you wish us to match must be verifiable on the Internet or through an original printed advertisement.
 
The selected item must be unused, in stock and currently available from a competitor. The price for comparison should also include the total price, including the cost of purchase of the same product and quantity, plus any applicable sales tax, shipping and handling costs. Any special promotions, discontinued items, free offers, and special payment arrangements are not eligible for price match.

We are also unable to match any item offered for sale on E-Bay since there is no way to confirm that they are authentic, in original packaging, or that they may be used.

If you have any questions regarding this or any other policy please call us at 732-625-0500
Our Low Price Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, discounted items, liquidations, auctions, rebates, one of a kind, items that include free shipping, or member club pricing.

Shipping - *Free Ground only available for continental US orders.

Shipping will be made within commercially reasonable time unless a specific delivery time is currently undetermined by the manufacturer or supplier. All orders are normally processed for shipment the same business day (M-F) when orders are received before 3:00 p.m. Eastern Time. Orders received after 3:00 p.m. (M-F) or on weekends shall be processed the next business day. Next Day requests shall always mean "next business day" unless specifically requested. In the event an item is not in stock or no longer available, we reserve the right to substitute the item ordered with a similar item for the same price. All shipments are F.O.B. Freehold, New Jersey, unless otherwise required. Most orders are shipped via UPS Ground or FedEx Ground service. PI Gear, Inc. cannot use a P.O. Box address for UPS or FedEx delivery. The Customer is responsible for all applicable shipping and handling fees when requesting overnight, priority, 2 nd day, 3-day select or Saturday service. All customer requests for shipment insurance are at the Customer’s expense.

Please note after your order is placed and the shipping priority has been selected by you, we cannot take responsibility for the handling of the package by the carrier and the timeliness of the delivery.  All complaints about shipping, deliveries and timeliness should be addressed with the carrier. We will assist you when possible with carrier complaints.  Once your order in placed into the shipping stream of the shipper (UPS, FedEx, USPS) uncontrollable delayed may be encountered. PI GEAR will make all reasonable efforts to be certain your order arrives when you need it.  Unforeseen shipping delays by the shipper cannot be control by PI GEAR.

Please note after your order is placed and the shipping priority has been selected by you, we cannot take responsibility for the handling of the package by the carrier and the timeliness of the delivery.  All complaints about shipping, deliveries and timeliness should be addressed with the carrier. We will assist you when possible with carrier complaints. 

All orders will be shipped "NO SIGNATURE REQUIRED" unless the customer specifically requests a signature to complete delivery.  PI GEAR reserves the right to require a signature on ANY order.    If an order requires a signature, either on the request of the customer OR upon request of PI GEAR, the customer accepts responsibility to accept the delivery.  If the delivery cannot be completed for ANY reason including the customer not being available to accept the delivery, and the delivery is returned to PI GEAR or additional fees are incurred by PI GEAR, it shall be the customers responsibility for all fees related to an incomplete delivery for these reason.

It is the responsibility of the customer to ensure a safe delivery location and ensure the proper arrangements for receiving a shipment. If a package is lost, stolen or otherwise removed after delivery, it shall be the responsibility of the customer. No refunds will be issued in these situations for lost, stolen or otherwise missing packages after delivery.

OUR SATISFACTION GUARANTEE
 
We are also licensed private investigators, not college kids selling equipment to make a few extra dollars. We know, use and fully understand the capabilities of the equipment we sell.  Everyone here at PI Gear is completely committed to providing you and all our customers with the best products and customer service. Your shopping satisfaction guarantee starts from the moment you visit our website and continues throughout the entire shopping process. Whether it’s a phone call about a product inquiry, an inquiry to our customer service or technical assistance department, or the manner in which your order is processed, we will do our best to provide you satisfaction. If you are not satisfied, contact us and we will do our best to make it right for you - Guaranteed!

Return Policy

All requests for returns, refunds or exchanges must be made within 48 hours of delivery confirmation by the shipper. PI Gear will replace, refund, or credit your account for returned item(s) at our discretion. Do not attempt to return any item(s) until you have received a Return Authorization number (RA#) or we will not process your refund request. Equipment purchased may only be returned for a credit or replacement. Any product that has been used in anyway will not be accepted as a return. All products are tested before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of PI Gear, Inc.

PI GEAR will not accept any item that is purchased, used or "tested" by the purchaser.   It is the buyer’s responsibility to fully research the item being purchased to be sure it will meet your needs, be appropriate and legal to use.  We are always available to discuss the options available and will do our best to suggest the appropriate piece of equipment, however, in the end it is the buyer’s decision on what piece of equipment to purchase. 

In the unlikely event an item is defective or inoperative upon delivery, a replacement item or item selected from the applied credit, will not be shipped until the item in question is returned and evaluated by our tech team.  

PI GEAR will not accept any returns on devices or equipment that has been altered, disassembled or repairs attempted by ANYONE other than our own technicians. If you disassemble the device in any manner other then what is required to change or swap a battery, insert an SD card, or attach an included, authorized device or attachment, the warranty is automatically voided. No exceptions.

WE DO NOT ACCEPT ANY RETURNS FOR: 
- VOICE CHANGERS 
- ALL DETECTION DEVICE PRODUCTS
- ALL VIDEO & AUDIO DEVICES WITH BUILT-IN DVR'S
- ALL SPECIAL-ORDER PRODUCTS
- GPS DEVICES, LIVE OR PASSIVE
- ANY RETURNS WITHOUT AN RA# 

Upon receiving an RA#, please keep the following in mind:
1. Items damaged in transit are not the responsibility of PI Gear. Please make a claim with, UPS, FedEx, or the USPS.
2. Any item to be returned must be shipped within 5 business days of receipt and must be in new and sellable condition, (undamaged and in original shrink-wrap). There must be no marks on the item and the item must not have been used. If any instructions, packaging or contents are missing customer will not receive any credit at all and the item will be returned to customer. 
3. There are no returns accepted on any audio or video digital recording devices.
4. There is a 20% restocking fee for each re-sellable item returned and NO REFUND for shipping charges to or from customer.
5. Equipment returned with no RA# may not be accepted for return credit and will be returned to the customer upon request and at the customer’s expense.
6. PI Gear shall not be responsible for any shipping charges unless the wrong product was shipped in error.
7. Special order, sale, discontinued, or promotional items are not returnable or refundable.
8. Videotapes, audiotapes, CD’s, DVD’s, and books are non-returnable.
9. Any item that has been used or modified is non-returnable.
10. Shipping and handling charges are non-refundable.
11. Customer is responsible for return postage/shipping fees. Returns must be shipped via an insured carrier. We suggest UPS to ship your package. Call 1-800-PICKUPS (742-5877) to find a location near you.

If the above requirements are met, then the item(s) may be shipped back to us for store credit.

• Return with copy of invoice and original product instructions
• It is the customer’s responsibility to ship item(s) in a protective manner in a shipping box taped and sealed. 

DO NOT SHIP WITHOUT PROTECTING THE ITEM PACKAGING OR YOU WILL NOT RECEIVE A REFUND! 
• Shipping costs and tracking are the responsibility of the customer
• Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)
• The customer is responsible for the goods until we receive them.
• The RA# must be clearly marked on the outside packaging of the shipping box.
• Return items must be shipped to PI Gear - Returns – RA#__________, 2300 New Jersey Avenue, Suite 101, North Wildwood, New Jersey 08260, USA

Warranties

All merchandise distributed by PI Gear, Inc. carries a Ninety (90) Day Limited Warranty on parts and labor, these items may further be covered when indicated under the manufacturer’s warranty, a copy of which is available at PI Gear, Inc. upon written request only. PI GEAR MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR PURPOSE OR MERCHANTABILITY. No agent, employee or representative of PI Gear is authorized to bind PI Gear to any affirmation, representation, or warranty, oral or written, unless by separate written instrument designed by PI Gear, which by its terms state that it is included as part of this sale and agreement.

We will not accept ANY returns on equipment that has been damaged, altered of have had attempted repairs performed by anyone other than our own technicians.  If you disassemble the device in any manner other then what is required to change or swap a battery, insert an SD card, or attach an included, authorized device or attachment, the warranty is automatically voided.

No warranty claim will be honored for devices or equipment that has been abused or damaged by the user in any manner.  PI GEAR reserves the right to inspect any device or equipment returned prior to issuing a refund or replacement.  Buyer accept email as a suitable method of communication on all claims submitted.

Claims

Receipt of goods shall be deemed acceptance of the goods received. All claims for defective goods or revocation of acceptances, for shortages, for delays, or failures in shipment or delivery, or for any cause shall be deemed waived and released by the Customer unless it is made in writing within (7) days after receipt of goods. All claims must state specifically and in reasonable detail the nature of all objections, and must be accompanied by delivery receipt or photocopy of the sales order or packing slip. Any delivery not placed in dispute within 10 days of order shall be paid for by the Customer and all uncontested amounts due shall be paid by the Customer with terms specified. As a condition to making a claim for missing or damaged goods sent, the Customer is responsible for initiating and pursuing with the carrier. PI Gear shall not be responsible for loss of any item ordered should customer request no signature required with delivery.

Limitation of Liability

PI Gear’s liability will be limited to replacement or repair of defective goods upon receipt of goods in a timely manner per the Return Policy paragraph detailed herein. In no event will PI Gear be liable for consequential or special damages or for transportation, installation, removal, adjustment or other expenses or losses which may arise in connection with the use or installation of the goods; late delivery, failure to deliver; or from any other cause. Notwithstanding the terms of this Agreement of sale, if there should arise any liability of PI Gear, Inc., such liability shall be limited to an amount equal to one-half (1/2) the costs of the goods or $250.00, whichever is less.

Errors and Omissions

Even though PI Gear makes every effort to insure that all of the information displayed on the PI Gear website is accurate, complete, and current, it is possible that information about an item may contain inaccurate or incomplete information, including information about the item's price or availability. Product names and photographs may vary. PI Gear reserves the right to correct errors and/or update the content on our website at any time without notice. PI Gear also reserves the right to refuse or cancel any order containing any error or inaccuracy, even when the order has been submitted, whether or not the order has been confirmed and the Customer’s credit card charged. A full refund will be issued in the same manner it was paid should the Customer’s order be canceled after payment has been processed.

Indemnification

Customer agrees to indemnify and hold harmless PI Gear, Inc., its shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of PI Gear’s affiliates and all Representatives of all PI Gear affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, lines, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Customer in connection with this Agreement of sale and/or goods or services to be provided by PI Gear pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.

Assignment

This Agreement may not be assigned by Customer without the express written consent of PI Gear, Inc.

Governing Law

This agreement shall be governed by the laws of the State of New Jersey and adjudicated within Cape May County, New Jersey.

Notice

Any notice or written document required or permitted to be given by Customer or PI Gear to the other shall be in writing signed by the party giving such notice and sent to the other party at such other Party’s address set forth on the front of this Agreement (or such other address designated by the applicable party).

Severability

If any provision of this Agreement or the application thereof to any person(s) or entity(ies) or circumstance(s) shall be invalid or unenforceable to provision, each such provision shall be enforced to the greatest extent permitted by law.

Disclaimers

Depending on where you live, restrictions by certain states, counties, and cities may prohibit the possession or use of some items listed for sale by PI Gear, Inc. on our website or catalogs. It is solely the responsibility of the Customer and not the PI Gear, Inc. or PI Gear, Inc. to understand and obey federal, state, and local laws or ordinances with regard to the purchase, possession, and use of any product(s) purchased before placing an order. You should contact your federal, state, and local authorities to be certain you are not breaking any laws. By placing any order with PI Gear, Inc. you agree; to all the terms and conditions contained herein; that you are of legal age to purchase and possess the item(s) purchased; that you have made sufficient inquiry to know that it is legal for you to purchase and process the items purchased in your jurisdiction; that the use of the item(s) purchased shall be used in a lawful manner; that you have read this disclaimer and that by making a purchase from PI Gear Inc. you agree to hold PI Gear, Inc, its owners, agents, product suppliers, or affiliates harmless from any and all liability.

"ALL OFFERS VOID WHERE PROHIBITED BY LAW"