FAQ:
Common Q&A for Covert Wireless
Q- Can I put multiple devices on the same data plan?
A- Yes! We now allow cameras to share a data package across one plan.
Q- Do I need to have a Verizon Phone to use the Camera?
A- You will download the Covert Wireless App on any App capable smartphone. You will need signal in the area that you put the camera from the Verizon towers.
Q- Can I use my current plan I already have and add a line?
A- No- You will need to create a Covert Wireless account and add the device there. There is no contract and you have the control to suspend and reactivate your camera at any time.
Q- Can I change my billing information online?
A- Go to https://secure.covert-wireless.com/ Key in your changes and click SAVE.
Q- I keyed in my MEID wrong. How do I correct it?
A- Email [email protected] to have them remove the incorrect MEID. Go ahead and add the correct MEID number to your account.
Q- Can I change the plan that I have my device on?
A- You must email [email protected] to have them swap your plan for you!
Q- When I suspend my camera, my pictures are gone from the App.
A- The service is for the cloud use as well so your camera must be active to view the cloud. Make sure you save any pics you want to keep before suspending your device.
Q- Do I pay my Covert Wireless plan monthly or is it auto renew?
A- The plans automatically renew unless you suspend the device before the renewal date.
Q- My camera says I need to activate the device.
A- Press Menu, go to the Net tab, scroll down to Activation, and press OK.
*You must be in a Verizon territory to activate the device. You can check by going to the following website and putting your zip code and marking “Voice and Messaging”. If it shows dark red (Extended Network) you will need to drive to a nearby city that has digital coverage. Once activated, you can use the camera in an extended coverage area.
http://vzwmap.verizonwireless.com/dotcom/coveragelocator/default.aspx?zip
Q- My Covert Wireless account says it is SUSPENDED and I am not getting pictures.
A- Most often, you need to update your credit card information. You will need to contact support at 877-462-1799 or [email protected] and we will look into the issue.
Q- What happens if I go over the data allowed on my account?
A- If you reach your data limit before the monthly allotment, you will see a banner on the app when you have less than 100 pictures. When you click on the banner, (Click here to replenish) it will ask you if you want to replenish your data. Click “yes” to start your data over and continue to receive pictures.
Q: The battery life on my wireless cameras are not lasting as long as I’d like.
A: Put your cameras on at least a 4-hour delay under the remote control setting. This allows the wireless module to enter a “sleep-mode” for a longer period of time. (We run our cameras on a 24-hour delay here at Covert and they’ve been out in the field for over two months.) You will continue to receive pictures when the camera is triggered by heat or motion, you just will only be able to do the settings changes or real-time control every 4-hours (or every 24 hours if you choose the 24-hour delay, etc.)
Q: How do I stop service during off season?
A: Click suspend next to the camera you are wanting to shut off.
You are able to stop the wireless service by logging into https://secure.covert-wireless.com/login.php Click the word ACTIVE to SUSPEND the line to the camera under My Services and Equipment.
