Gear Terms & Conditions of Use
Effective January 1, 2011
The following terms and conditions,
including those on the face hereof, constitute an Agreement
between the Customer and PI Gear, Inc. (PI Gear) and are
referred to as such:
The terms and conditions appearing
herein constitute the sole and entire Agreement of the parties
regard less of the timing, for or content of other communications
between the parties, if any, all of which are merged herein.
The Customer and PI Gear agree to abide by all the terms
and condition contained herein with each and every purchase.
PI Gear objects to the inclusion of any different or additional
terms, and non additional or conflicting provisions contained
in any other communication from the Customer will be considered
an unconditional acceptance of the terms and conditions appearing
hereon, without regard to any additional or conflicting terms
proposed by Customer. None of the provisions of this Agreement
may be varied, amended or modified except by a written agreement
signed by all of the parties.
Before ordering any product
you must make local inquiry to determine if the specific
type of product you wish to purchase is permitted to be used
or possessed in your city, state or country. There may be restrictions in
your area prohibiting the purchase, possession, or use
of some items listed for sale on our website. We do not provide
for refunds if the product is not allowed to be used or imported
to your location or country or confiscated by any official authority
of any jurisdiction including customs for your country. Again,
once the product you ordered is shipped domestic or internationally,
we relinquish any and all responsibility. If the product
is illegal in your jurisdiction, simply don’t order it as
it may never get to you. By placing this order, you accept
full responsibility for all applicable laws, potential loss
of product, and accept the consequences, if any, of this
PI Gear accepts all credit
cards and PayPal for online purchases from Customer in the
United States. Ground orders made by credit card that are approved will be normally be processed on the same day so long as the item is in stock. PI Gear also accepts
payment made by Western Union, MoneyGram, and wire transfer with immediate
order processing. Orders accompanied by check will result
in a 10 business day hold to allow sufficient time for the
check to clear. International orders can only be processed
via PayPal, Western Union, MoneyGram or bank wire transfer. PI Gear
will not accept credit card payment for international orders.
PI Gear™ Low
We guarantee you the lowest price on everything we sell.
When you order from PI Gear™ you
will never overpay!
We work hard to make sure our prices
are the lowest prices around.
If you find the same
product advertised anywhere for less,
We will BGEAT IT or at the very least match it!
We monitor our competitors to make sure you get the lowest available
prices anywhere. However, if you still find a lower price from another
commercial merchant BEFORE you buy that product, we will gladly match
that price to earn your business.
Make sure that you buy from an established merchant that you can count
on being in business months from now. Also make sure that the products
you are buying are not a knock-off or lack a warranty. PI Gear™ is
operated by the owners of PI Magazine insuring your purchase can be made
with the confidence of their outstanding reputation.
If you find a lower advertised price, simply email us at jim@PIGear.com
with a link to the website page advertising the identical product, including
model, packaging, manufacturer, etc. The price you wish us to match
must be verifiable on the Internet or through an original printed advertisement.
The selected item must be unused, in stock and currently available from
a competitor. The price for comparison should also include the total
price, including the cost of purchase of the same product and quantity,
plus any applicable sales tax, shipping and handling costs. Any special
promotions, discontinued items, free offers, and special payment arrangements
are not eligible for price match.
We are also unable to match any item offered for sale on E-Bay since
there is no way to confirm that they are authentic, in original packaging,
or that they may be used.
If you have any questions regarding this or any other policy please call
us at 732-625-0500
Our Low Price Guarantee not valid on competitor close-outs, misprints,
special buys, special promotions, discounted items, liquidations, auctions, rebates, one
of a kind, items that include free shipping, or member club pricing.
on any order over $150.
Shipping - *Free Ground only available for continental US orders.
Shipping will be made within
commercially reasonable time unless a specific delivery time
is currently undetermined by the manufacturer or supplier.
All orders are normally prcessed for shipment the same business day (M-F) when orders are received before 3:00 p.m. Eastern Time. Orders received after 3:00 p.m. (M-F) or on weekends shall be processed the next business day. Next Day requests shall always meen "next business day" unless specifically requested. In the event an item is not in stock or no longer available, we reserve the right to substitute the item ordered with a similar item for the same price. All
shipments are F.O.B. Freehold, New Jersey, unless otherwise indicated.
Most orders are shipped via UPS Ground or FedEx Ground service.
PI Gear, Inc. cannot use a P.O. Box address for UPS or FedEx delivery.
The Customer is responsible for all applicable shipping and
handling fees when requesting overnight, priority, 2 nd day, 3-day select or Saturday service. All customer requests for shipment
insurance are at the Customer’s expense.
Everyone here at PI Gear is
completely committed to providing you and all our customers
with superior products and customer service. Your shopping
satisfaction guarantee starts from the moment you visit our
website and continues throughout the entire shopping process.
Whether it’s a phone call about a product inquiry,
an inquiry to our customer service or technical assistance
department, or the manner in which your order is processed,
we guarantee your satisfaction. If you are not completely
satisfied, contact us and we will make it right for you,
All requests for returns,
refunds or exchanges must be made within 48 hours of delivery
confirmation by the shipper. PI Gear will replace, refund,
or credit your account for returned item(s) at our discretion.
Do not attempt to return any item(s) until you have received
a Return Authorization number (RA#) or we will not process your refund request. Equipment purchased may only be retuned for a credit
or replacement. Any product that has been used
in anyway will not be accepted as a return. All products
are tested before shipment to insure they work properly and
are unblemished. Products that were damaged in transit require
that you make a claim directly with the shipping company
as it is not the responsibility of PI Gear, Inc.
WE DO NOT ACCEPT ANY RETURNS FOR:
- VOICE CHANGERS
- ALL DETECTION DEVICE PRODUCTS
- ALL VIDEO & AUDIO DEVICES WITH BUILT-IN DVR'S
- ALL SPECIAL ORDER PRODUCTS
- GPS DEVICES, LIVE OR PASSIVE
- ALL RETURNS WITHOUT AN RA#
Upon receiving an
RA#, please keep the following in mind:
1. Items damaged in transit are not the responsibility of PI Gear. Please
make a claim with, UPS, FedEx, or the USPS.
2. Any item to be returned must be shipped within 5 business days of receipt
and must be in new and sellable condition, (undamaged and in original shrink-wrap).
There must be no marks on the item and the item must not have been used. If any instructions, packaging or contents are missing customer will not receive any credit at all and the item will be returned to customer.
3. There are no returns accepted on any audio or video digital recording devices.
4. There is a 20% restocking fee for each resellable item returned and NO REFUND for shipping charges to or from custimer.
5. Equipment returned with no RA# may not be accepted for return credit
and will be returned to the customer upon request and at the customer’s
6. PI Gear shall not be responsible for any shipping charges unless the
wrong product was shipped in error.
7. Special order, sale, discontinued, or promotional items are not returnable or refundable.
8. Videotapes, audiotapes, CD’s, DVD’s, and books are non-returnable.
9. Any item that has been used or modified is non-returnable.
10. Shipping and handling charges are non-refundable.
11. Customer is responsible for return postage/shipping fees. Returns
must be shipped via an insured carrier. We suggest UPS to ship your package.
Call 1-800-PICKUPS (742-5877) to find a location near you.
If the above requirements
are met, then the item(s) may be shipped back to us for
• Return with copy of invoice and original product instructions
• It is the customer’s responsibility to wrap the item(s) in a protective
manner and place it in a shipping box taped and sealed. DO NOT SHIP BACK WITHOUT PROTECTING THE ITEM PACKAGING OR YOU WILL NOT RECEIVE A REFUND!
• Shipping costs and tracking are the responsibility of the customer
• Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)
• The customer is responsible for the goods until we receive them.
• The RA# must be clearly marked on the outside packaging of the shipping
• Return items must be shipped to PI Gear - Returns – RA#__________, 4400
Route 9 South, Suite 1000, Freehold, NJ 07728, USA
All merchandise distributed
by PI Gear, Inc. carries a Ninety (90) Day Limited Warranty
on parts and labor, these items may further be covered when indicated under the manufacturer’s
warranty, a copy of which is available at PI Gear, Inc.
upon written request only. PI GEAR MAKES NO WARRANTY, EXPRESSED
OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR
PURPOSE OR MERCHANTABILITY. No agent, employee or representative
of PI Gear is authorized to bind PI Gear to any affirmation,
representation, or warranty, oral or written, unless by separate
written instrument designed by PI Gear, which by its terms
state that it is included as part of this sale and agreement.
Receipt of goods shall be
deemed acceptance of the goods received. All claims for defective
goods or revocation of acceptances, for shortages, for delays,
or failures in shipment or delivery, or for any cause shall
be deemed waived and released by the Customer unless it is
made in writing within (7) days after receipt of goods. All
claims must state specifically and in reasonable detail the
nature of all objections, and must be accompanied by delivery
receipt or photocopy of the sales order or packing slip.
Any delivery not placed in dispute within 10 days of order shall
be paid for by the Customer and all uncontested amounts due
shall be paid by the Customer with terms specified. As a
condition to making a claim for missing or damaged goods
sent, the Customer is responsible for initiating and pursuing
with the carrier. PI Gear shall not be responsible for loss of any item ordered should customer request no signature required with delivery.
Limitation of Liability
PI Gear’s liability
will be limited to replacement or repair of defective goods
upon receipt of goods in a timely manner per the Return Policy
paragraph detailed herein. In no event will PI Gear be liable
for consequential or special damages or for transportation,
installation, removal, adjustment or other expenses or losses
which may arise in connection with the use or installation
of the goods; late delivery, failure to deliver; or from
any other cause. Notwithstanding the terms of this Agreement
of sale, if there should arise any liability of PI Gear,
Inc., such liability shall be limited to an amount equal
to one-half (1/2) the costs of the goods or $250.00, whichever
Errors and Omissions
Even though PI Gear makes
every effort to insure that all of the information displayed
on the PI Gear website is accurate, complete, and current,
it is possible that information about an item may contain
inaccurate or incomplete information, including information
about the item's price or availability. Product names and photographs may vary. PI Gear reserves
the right to correct errors and/or update the content on
our website at any time without notice. PI Gear also reserves
the right to refuse or cancel any order containing any error
or inaccuracy, even when the order has been submitted, whether
or not the order has been confirmed and the Customer’s
credit card charged. A full refund will be issued in the
same manner it was paid should the Customer’s order
be canceled after payment has been processed.
Customer agrees to indemnify
and hold harmless PI Gear, Inc., its shareholders, directors,
officers, employees, representatives and agents (collectively, “Representatives”),
all of PI Gear’s affiliates and all Representatives
of all PI Gear affiliates from and against any and all lawsuits,
losses, damages, actions, causes of action, governmental
duties, charges, lines, penalties, costs, expenses or obligations
of any kind or nature whatsoever (including reasonable attorney’s
fees and costs of defense) arising, relating to, or alleged
to arise or relate to the actions or inactions of Customer
in connection with this Agreement of sale and/or goods or
services to be provided by PI Gear pursuant to this Agreement.
This indemnification obligation shall survive termination,
cancellation or completion of this Agreement.
This Agreement may not be
assigned by Customer without the express written consent
of PI Gear, Inc.
This agreement shall be governed
by the laws of the State of New Jersey and adjudicated within Monmouth County.
Any notice or written document
required or permitted to be given by Customer or PI Gear
to the other shall be in writing signed by the party giving
such notice and sent to the other party at such other Party’s
address set forth on the front of this Agreement (or such
other address designated by the applicable party).
If any provision of this Agreement
or the application thereof to any person(s) or entity(ies)
or circumstance(s) shall be invalid or unenforceable to provision,
each such provision shall be enforced to the greatest extent
permitted by law.
Depending on where you live,
restrictions by certain states, counties, and cities may
prohibit the possession or use of some items listed for sale
by PI Gear, Inc. on our website or catalogs. It is solely
the responsibility of the Customer and not the PI Gear, Inc.
or PI Gear, Inc. to understand and obey federal, state, and
local laws or ordinances with regard to the purchase, possession,
and use of any product(s) purchased before placing an order.
You should contact your federal, state, and local authorities
to be certain you are not breaking any laws. By placing any
order with PI Gear, Inc. you agree; to all the terms and
conditions contained herein; that you are of legal age to
purchase and possess the item(s) purchased; that you have
made sufficient inquiry to know that it is legal for you
to purchase and process the items purchased in your jurisdiction;
that the use of the item(s) purchased shall be used in a
lawful manner; that you have read this disclaimer and that
by making a purchase from PI Gear Inc. you agree to hold
PI Gear, Inc, its owners, agents, product suppliers, or affiliates
harmless from any and all liability.
"ALL OFFERS VOID WHERE
PROHIBITED BY LAW"